Complaints book

Peruvian consumer protection law (Law 29571) requires a complaints book. Sending this form creates a complaint sheet with a sequential number. The official version of this book is in Spanish.

Page in progress: the business details (company name, tax ID and address) are placeholders.

Company name: SAÑU CERÁMICA (ejemplo)
Tax ID (RUC): 20000000000
Address: Comunidad de Raqchi s/n, San Pedro, Canchis, Cusco (ejemplo)

1 Your details Full name

ID document Document number

Home address

Phone Email We will reply to this email.

I am under 18

2 Product or service

Product Service (workshop, shipping, customer service)

Description For example: "Medium kero" or "Workshop on 5 December".

Amount claimed (S/) Optional. Order code Optional. Example: SAN-7K3F9Q.

3 Your complaint

Claim (reclamo)Dissatisfaction with a product or service. Complaint (queja)Dissatisfaction not related to a product or service, or with the customer service received.

Details What happened, when and how. Request What you are asking for to resolve it.

Filing a complaint does not prevent you from using other means of dispute resolution, and it is not a prerequisite for filing a report with INDECOPI (Peru's consumer protection agency).
The business must reply within fifteen (15) working days.

I declare that this information is true and agree that Sañu uses it only to handle this complaint.

Complaint sheet filed